How it works
When you reply to a customer from your website’s inbox or CRM, they can answer your email like any other. Once this is set up, their answer comes back into the same conversation in your dashboard, translated into English, and you get an email letting you know.
Add an MX record for a new subdomain, in.yourdomain.com. It takes a few minutes, and your regular email is not touched.
Fastmail needs one setting changed. Google Workspace and Microsoft 365 usually need nothing, just a quick check.
We check that the record is live, connect it to your website on our server, and turn on answers by email in your dashboard.
Answer a test reply from a personal email account and watch it arrive in your inbox, translated.
Your regular email keeps working exactly as it does today.
Add this record wherever your domain’s DNS is managed. That is usually the company you bought your domain from (such as GoDaddy, Namecheap or Squarespace Domains), Cloudflare, or your email provider.
The record creates a new subdomain, in.yourdomain.com, that is used only for your customers’ answers. Leave your existing MX records exactly as they are. They keep your regular email working.
Not sure where your DNS is managed? Contact us and we’ll find out for you.
| Field | What to enter |
|---|---|
| Type | MX |
| Name / Host | in |
| Value / Points to | mx.webprojoe.com |
| Priority | 10 |
| TTL | Auto, or 1 hour |
A few DNS providers ask for the full name, in.yourdomain.com, instead of just in.
By default, Fastmail keeps mail sent to any subdomain of your domain for itself, so answers sent to in.yourdomain.com could land in your Fastmail inbox instead of your website. One setting tells Fastmail to leave that subdomain alone.
Fastmail then follows the DNS record from step 1 and sends those answers to your website. If you use Fastmail’s subdomain addresses yourself (like [email protected]), this setting turns them off, so talk to us first.
If Fastmail also manages your DNS, add the record from step 1 under Settings → Domains, then your domain, then Customize DNS.
Google Workspace only handles mail for the domains added to your account, so answers sent to in.yourdomain.com go straight to your website. Take a minute to check that the subdomain was never added:
Keep your main domain’s MX records pointing to Google. Google Workspace doesn’t manage DNS, so add the record from step 1 where your domain’s DNS is hosted, usually the company you bought the domain from.
Microsoft 365 (formerly Office 365) only accepts mail for the domains listed in your account, so answers sent to in.yourdomain.com go straight to your website. Check two things:
Keep your main domain’s MX record pointing to Microsoft. If Microsoft manages your DNS (common when the domain was bought through Microsoft 365), the record from step 1 goes in the Microsoft 365 admin center under Settings → Domains, then your domain, then DNS records. If you can’t add it there, contact us and we’ll help.
Once the record is added, let us know. We check that it’s live, connect in.yourdomain.com to your website on our server, and turn on answers by email.
We always check the record first, because answers sent to the address before it exists would bounce back to your customer.
If you manage your own website, you can do the last part yourself: in your dashboard, go to Inbox → Settings → Answers by email, click Generate, then Save reply address.
Within a few minutes, the answer appears in the same conversation in your inbox, translated, and you get an email about it.
Use an account outside your business email for the test, so your own mail provider isn’t part of the trip.
